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Pets Best Friend Incorporated is a local provider of pet grooming service in Rocky Mount. Visit us soon at our store location or give us a phone call at (252) 937-7205.

Reviews for Pets Best Friend Incorporated

• Pets Best Friend Incorporated

  Poor customer service

  1 5 0 1.0

  Posted On: Jul 25, 2017

  Reviewer: Tricia

  “Profoundly disappointed - I called ahead specifically to find out the vaccines that Pet's Best Friend required in order to pet-sit, and one of the owners told me that bordatella wasn't required. We made a vet visit specifically to update vaccines for our completely housebound dog accordingly. Now, today, the same owner is telling me it is required. He did acknowledge the error ("If I said that, I was wrong...") but was completely unwilling to work with me to alleviate the scheduling stress (that he caused) of taking my older dog back into the vet for yet another visit. Both my husband and I work full-time, and we have small children, so our weekend time is at a premium, plus our vacation is within a week, so we are literally running out of time to schedule alternate care. My dog is too important to me, and I'll do what I have to do to ensure she is cared for. For the record, I don't mind getting the bordatella vaccine, even though the dog is literally never outside of the house (except for our large fenced-in backyard and for normal vet visits). But I was told specifically that this would not be needed, and so I planned accordingly. I'm on a tight schedule as the vacation is so soon, and I counted on Pet's Best Friend to stand by their word and work with me (again, the dog is never outside of our home), but, other than cursory apologies ("I'm sorry, but that's our policy."), the owner showed extraordinary lack of concern at putting us in this bind; he even said, "Maybe we're not the pet-sitting service for you." Even though the mistake was 100% his fault. I'm so upset at the lack of integrity and customer service from a business we had come to trust.”

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