695 Marina Blvd,
Bullhead City, AZ 86442 United States
Pet Palace is a respected local source of pet grooming service in Bullhead City. Visit us very soon at our store location or call us soon at (928) 758-4443.
Reviews for Pet Palace
Posted On: Dec 22, 2007
“Pet Palace was contracted to do a pick up and delivery grooming service for our dog. We were given an appointment for pick up but no further info. When the girl came to pick up the dog we asked her how they would like to be paid, her answer was that they would call us. Four hours later we called to find out when the dog would be dropped off and how they wanted to be paid, we assumed credit card would be OK. They said cash or check only but we don't have checks and didn't have any cash on hand, plus as we have just moved here we do not have a car (hence our calling for pick up and delivery) cannot go to the ATM. They said they'd think about the options and call back. We called back right away to mention that we could use our online bank to send them a check right away and their answer was, if you want your dog you have to pay cash, now.
We called back and tried to talk to them again but were hung up on numerous times over and over again, even the owner refused to pick up the line. Her little assistant, the one who had picked up the dog, denied that we'd ever asked her about payment but kept saying that we should have asked about their policies. It seems to me they should have told us in the first place, or at least when we asked! In the end, we actually had to call the police, these people have our dog and are refusing to bring him back - we don't have a car to go get him....turns out they had called the police trying to say that we were 'stealing their services'!!
Absolutely the WORST experience I've EVER had with any service oriented company EVER.
I do not recommend Pet Palace (more like Pet Prison!)
We finally had to send a neighbor down to pick up the dog for us. Be warned, Pet Palace is a one star establishment at best. Very unprofessional and dishonest people.”
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