145 W Whiting Ave,
Fullerton, CA 92832 United States
O C Academy of Pet Styling and Celebrity Paw Spa is a reliable source of pet grooming service in Fullerton. Visit us soon at our business location or give us a ring at (714) 447-0141.
Reviews for O C Academy of Pet Styling and Celebrity Paw Spa
O C Academy of Pet Styling and Celebrity Paw Spa
Posted On: Jun 13, 2009
“Lack of caring much!? I took my dog in for the second time and they plucked the hair out of his ears. He was miserable and very swollen from it. They also burned his ear with the clippers.
Knowing that he doesn't like his head trimmed when asked if they should do his tail and ears too I replied I didn't know you do that. Yes if he will let you.( Notice I said if he will let you not torture and force the dog to get it done)
Not being familiar with this service I called a couple times to question if this discomfort was normal or not. Instead of showing compassion or concern for my dog I was greeted with annoyance for even calling.
I ended up having to pay a $210 vet bill.
Maybe this service was a normal procedure but it would have been nice to have been told about it first and briefed properly about the possible reactions. It also would have been nice if my questions were met with equal concern and not attitude and annoyance.
Also if you are so busy that you don't have time to address a customers concerns then you are not a qualified groomer in my opinion. The paw spa brags about 25 years of professional service just beware that it doesn't come with proper bedside manners especially if you ask questions!”
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