FABULOUS! They are always very friendly, the rooms are big and spacious (NO CAGES) and they truly do love animals. It is always very very clean, the animals are healthy and well taken care of and they get LOTS of playtime. They have a great selection of toys and clothes and their employees are smart, nice and trustworthy. This is the ONLY place that I trust to leave my little Chihuahua. She LOVES to go!